AMBOHR guarantees to the original residential purchaser that products and component parts are free of material and workmanship defects. Each of the following carries one year of coverage from the original date of delivery:
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Shell structure: against water loss due to shell defects, blisters, cracks, or delamination of the interior surface
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Equipment and controls: pump, chiller components, heater, sensors, and control system
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Plumbing components: against leaks due to defects in workmanship or materials
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Factory installed water purification system: against malfunction due to defects
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All other factory installed components, including the frame, jets, diverter valves, lighting systems, filter shield, filter lid, and mechanical components
Not covered: repair technicians and shipping of replacement parts to units in Hawaii, Alaska, and US Territories; freight damage caused by the common carrier; damage from repairs attempted by anyone other than an authorized representative; damage from neglect, misuse, or abuse, including operation or maintenance outside the owner's manual, failure to maintain proper water chemistry, and use of abrasive cleaners or non-genuine parts; the insulating cover and anything attached after the date of manufacture; normal wear and tear; cosmetic damage such as scratches, stains, discoloration, or chipping that does not affect performance or safety; failures from external causes or acts of God such as theft, vandalism, riot, war, fire, lightning, earthquake, flood, tornado, or hurricane; costs of adjustments and normal preventive maintenance; gaining access to a component for repair or replacement. AMBOHR is not liable for property damage caused by condensation or by installing the unit on a non-waterproof surface.
Actions that void the warranty: installing aftermarket parts that are not genuine AMBOHR branded Parts & Accessories, including filters, UV-C bulbs, ozone systems, and repair parts (genuine replacement parts are provided free during the warranty period); misuse, abuse, negligence, or skipping routine maintenance from the user manual; use in a commercial setting; keeping the unit in sub-freezing (32°F/0°C) temperatures without following proper winterization, which requires unplugging and fully draining the water; failing to drain or properly store the unit during any planned or unplanned power loss over 1 hour, unless a technician is servicing it; leaving stagnant water in the tub; not connecting to the AMBOHR App and keeping firmware up to date; not changing the filter at least every 30 days; failing to maintain proper water chemistry resulting in a failed chiller; adding ice to the tub.
What happens on a claim: at its own discretion, AMBOHR provides free repair or replacement of any defective product or component that has been installed, used, and serviced normally within the warranty period. Where repair or replacement is not feasible, the purchase price may be reimbursed in exchange for the return of the product. Replacement parts may not be identical to the originals, availability is subject to change, and refurbished parts may be used. These remedies are the only options available. Costs relating to dismantling, disconnecting, or disposal, and costs of assembly or installation of a replacement unit, are not paid. To make a claim, Contact Us with your original sales receipt as proof of purchase, a written description of the defect, your order number and purchase date, plus any requested photos or video.
